It is a policy of Galldon Real Estate that all repair requests must be made in writing.
Please post your repair request to our 24/7 maintenance portal, Bricks+Agent, via any of the following channels.
• Send an email to maintenance@bricksandagent.com • Send an SMS to 0480 019 119 • Send a Whatsapp message to 0480 019 292 • Use Facebook Messenger via www.facebook.com/automatedmaintenance • Engage the automated voice service by calling 02 7201 8303
URGENT REPAIRS - In the case of an urgent repair please contact our office as soon as possible..
The following after-hours contractors are available to assist you in the event that our office is closed during an emergency at your property.
• Plumber: Focus Plumbing - 03 9471 2833 • Electrical: MJ Electrics - 0411 742 768 • Smoke Alarm Serviced with SmartHouse Fire Solutions: Edward Brown - 0403 242 126 • Locksmith: Lock Smith and Barrel - 0401 344 888 • Flood Response - 0447 109 101
Urgent repairs are defined as any work needed to repair or remedy: • burst water service • blocked or broken toilet system • serious roof leak • gas leak • dangerous electrical fault • flooding or serious flood damage • serious storm or fire damage • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering • failure or breakdown of the gas, electricity or water supply • any fault or damage in the premises that makes the premises unsafe or insecure • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted • a serious fault in a lift or staircase.
If the urgent repair can wait until 9:00 AM on the following business day, please post the job to Bricks+Agent and we will treat it with the highest level of priority upon our return to the office.